Customer Support/customer Success (English)

Hybrid, Openness, Worldwide & Growth Environment. A High Career Path with Good Benefits. Friendly, Cozy & Delicious!. Customer Support is a liaison, providing product/service information, answering questions, and resolving any emerging problems that our customer accounts might face with accuracy and efficiency. Customer Support has patience, empathetic, and passionately communicative loves to talk, and understands the value of good communication skills. You should be able to put yourself in customers shoes and advocate for them when necessary. Help and support customers on a daily basis to ensure operations run smoothly. Provide product and service information to customers, and ensure all problems, complaints, and inquiries are solved within a timely manner. Keeping records of customer interactions, transactions, comments, and complaints. Collect and update any relevant data relating to feedback/complaints/ recurring issues and provide reports and insights to the manager/team lead. Monitor and develop own performances on a regular basis, including pending cases following up. Liaise & coordinate with suppliers, to ensure that the service works well. Maintain good relationships with current clients. Participate in the meeting to review business, operations, and performances with the team leader. Bachelor s degree or higher in any field. At least 1-2 years experience in operation, customer support, Sales support, or any related in the IT or software product. Customer-oriented mindset with good telephone manner, good analytical skill, attentive to details. Good command of both written and verbal English and knowledge of other languages would be an advantage. Ability to deal with difficult customers and handle stress. Able to work off office hours, weekends, and public holidays when needed. Proficiency in Google Doc, Sheet, Slide / Microsoft Excel, Word, Power Point. Capability to manage the complexity of understanding a new business quickly. **Job skills required**: Excel, English, Social media

Information :

• Company : 1Moby
• Position : Customer Support/customer Success (English)
• Location : กรุงเทพฯ
• Country : TH