Customs Brokerage Manager - Bangkok/Laemchabang

About this role

This position is in the Seafreight department stationed at Bangkok Office or Laemchabang Office, working as a leader in the Thailand Customs Brokerage Team including Bangkok and Laemchabang Teams, with a reporting line to the Head of Department.

Duties and responsibilities

• Lead the companys Customs Specialist and Consultancy efforts, including verifying master files, providing HS Code classification advice, managing customs privileges and regulations, handling new product imports, and obtaining Customs Advance Rulings.

• Oversee Customs Registration and Certifications, such as extending Customs AEO status, managing Free Zone registrations, and registering with any required government sectors

• Conduct internal audits to ensure full compliance with customs formalities, provide training and guidance to customs personnel, and ensure 100% compliance with all relevant government departments

• Coordinate with government agencies, including the Customs Department and other relevant authorities

• Manage the customs team in all locations, resolve operational issues with customers, and ensure customs formalities maximize benefits in accordance with regulations

• Monitor the clearance process and ensure KPI targets are met

• Transfer knowledge to the customs team on areas needing improvement and provide guidance on preventative actions

• Handle customs disputes, legal escalations, and complex issues with customs authorities

• Ensure all customs inquiries from internal and external customers are responded to promptly

• Participate in joint sales calls with Sales, KAM, or Product teams as needed

• Perform a 100% check on any new or ad hoc customs entry before submission

• Serve as a backup for the second check of entries if Customer Service is unavailable

• Handle other tasks as assigned by Head of Seafreight - Thailand

Qualifications

• Minimum 10 years of relevant industry experience, with a strong background in freight forwarding

• Minimum 5 years of team management experience

• Holding Active Customs Specialist Certification (AEO License)

• Comprehensive knowledge of Seafreight & Airfreight customs processes, Contract Logistic and related documentation

• Proven ability to transfer knowledge, resolve customs issues, and develop innovative customs solutions

• Excellent team player with strong relationship-building skills

• Willingness to travel across provinces to meet with Customs Officers and customers as required

• Able to work at Laemchabang office few days/week

• Up-to-date knowledge of customs laws and regulations, with the ability to share this information with internal and external stakeholders

• Proficiency in English is advantageous

Benefits:

• 5 days working, Annual Leave 14 - 20 days, Provident Fund 3-10%, Group Insurance and Uniform.

Information :

• Company : Hellmann Worldwide Logistics
• Position : Customs Brokerage Manager - Bangkok/Laemchabang
• Location : กรุงเทพฯ
• Country : TH