IT Operations Team Lead

Role Responsibilities & Key Accountabilities: - Responsible for BKK infrastructure system operations and support processes supporting business critical services. - Manage vendors who provides support for BKK Data Center rooms to make sure the system operations and support goes smoothly. - Engineer solutions and define tasks for effective and timely operational monitoring, support, change and recovery - Provides hands on solution expertise for complex change, support and recovery queries and issues - Implements monitoring for agreed SLIs and acts to remediate when these are at risk - Follows ITSM processes and overall operations framework to maintain service levels defined by SLAs and SLOs - Collaborates with other teams and their experts to manage technical interactions related to service or function - Shares knowledge and trains team on in-scope operational processes and technology - Contributes to technical exchanges with suppliers during incident response and solution/change definition - Develops automation and orchestration of change for systems in scope - Defines and performs configuration changes from reference documents. Qualifications & Experience: - Relevant knowledge / skill to bachelors degree level - Demonstrable experience in ops, support and change in a business critical / regulated environment - Practical experience leading teams of technical specialists - Significant technical expertise in operating and supporting a relevant technology domain - Demonstrably skilled in managing time critical incident and system recovery (crisis) situations. - Experience contributing to post incident analysis and reviews, retrospectives and blame free post mortems. At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise of creating essential partnerships and open opportunities. Our open culture is central to how we deliver our purpose - driving financial stability, empowering economies and enabling customers to create sustainable growth - in everything we do. Working with us means that you will be part of a dynamic organisation of 25,000 people across 70 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce. You will be part of a collaborative and creative culture where we encourage new ideas and are committed to sustainability across our global business. You will experience the critical role we have in helping to re-engineer the financial ecosystem to support and drive sustainable economic growth. Together, we are aiming to achieve this growth by accelerating the just transition to net zero, enabling growth of the green economy and creating inclusive economic opportunity. LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives. We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyones race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants and employees religious practices and beliefs, as well as any mental health or physical disability needs. Please take a moment to read this privacy notice carefully, as it describes what personal information London Stock Exchange Group (LSEG) (we) may hold about you, what its used for, and how its obtained, .

Information :

• Company : London Stock Exchange Group
• Position : IT Operations Team Lead
• Location : กรุงเทพฯ
• Country : TH