Senior Manager, Chargeback Analyst-regional

Location: **Thailand** - Department: Security & Risk Management- Location: Thailand- Handle chargeback disputes - Perform investigations and analysis of cardholder disputed transactions as per card scheme or e-wallet regulation. - Work through chargeback cases ensuring time-sensitive processing of the work for bank, e-wallet, and card scheme regulatory guidelines. - Manage all aspects of the chargeback and dispute process from data collection and processing, issuing provisional credits determining correct reasoning, and final adjudication. - Keep current on card scheme rules and regulationManage chargeback cases with effective platforms and tools - Drive the implementation of the chargeback management system, and collaborate with our technology partners to ensure the business requirements are supported while ensuring technology functionality and performance appropriately support chargeback management - Complete training and remain current in tools and skills related to chargeback processing, internal control procedures, and SOP. **Job Requirements** - 3+ years of chargeback experience in acquiring card schemes, banks, 3rd party payment service providers.(e-walllets, payment agencies, etc), or 3rd party chargeback management agencies. - Strong understanding of the payment technology industry (including chargeback/dispute lifecycle/toolkits)Behaviors and Communication: - Results-oriented and comfortable working in a fast-paced environment requiring prioritization and ownership - Confident communicator with the ability to interact at all levels, including working closely with cross-functional teams - Aptitude to identify new ways to approach risk management and to think creatively Requirements/Qualifications(good to have): Business Acumen: - Experience in fintech / online payments platforms, especially mobile payments, Similar Risk/Consumer-behavior companies, such as Alipay, Wechatpay, Linepay, Paypal, OVO, DANA, ShopeePay, GrabPay.... - Familiar with Lazpays major products, flows and risk-related actions. - Good understanding of Lazpays business goals and how they can influence them in their role.

Information :

• Company : Lazada
• Position : Senior Manager, Chargeback Analyst-regional
• Location : ไทย
• Country : TH