Senior Preview Manager / Preview Manager (Timeshare

Company Description A unique ownership product offering the opportunity for five-star holidays in choice destinations. The vacation lifestyle is yours to explore with Anantara and affiliated destinations, from one exotic locale to the next, for your family today and generations to come. **Job Description**: **Key Responsibilities**: Take responsibility for the recruitment activity, training, development and performance measures of Vacation Consultants as appropriate, coaching out those with low performance when necessary. 1. Assist the Presentations Manger/ the Director of Preview Centre in the overall management of the Preview centre including the development, training and mentoring of the Vacation Consultants on the team. Perform daily tests assigned by Senior Manager of Preview Centre to ensure premises are properly maintained and ready to receive guests, 2. Greet guests and ensure they leave the presentation with a better image of Anantara than the one they had before meeting their Vacation Consultant, 3. Develop, maintain and enhance AVCs culture in all facets of the Preview Centres operation, while building strong and ethical team values, 4. Coordinate and supervise the initial induction and training program with new Vacation Consultants to ensure they have a complete understanding of the presentations process and the AVC Points product, 5. Assist in and/or conduct the daily ‘general meetings prior to the wave of the day, ensuring the content delivers a ‘strong motivational message(s) to ensure high energy, passion and enthusiasm are the key drivers of all Vacation Consultants as they commence their work day, 6. Practice the ‘praise in public, chastise in private principal in leading the team, 7. Conduct regular and one-on-one training and performance reviews with Vacation Consultants, and instigate the company performance management program to ensure all Vacation Consultants are achieving their individual revenue targets, 8. Supervise the daily operational aspects of the Preview Centres ‘Floor through active management participation, 9. Actively assist in closing for Vacation Consultants and be available on the floor during presentations operational waves, 10. Assist and/or supervise regular (minimum weekly) team training sessions of all Vacation Consultants on selected aspects of the presentation, or other motivational, instructional topics, with the objective of ensuring the delivery and integrity of the presentations process is not compromised or deviated from. Ensure there is consistency with AVCs approved training, development and motivational programs, 11. Ensure all Vacation Consultants are able to see their actual production versus their weekly/ period goals, 12. Maintain high standards and professional leadership, inspire, motivate and be an active participant in the floor supervision during presentation times, constantly monitoring all process of the presentation by the vacation Consultant and coaching as necessary on a daily basis, 13. Manage in a timely manner any Guest concerns or complaints either at the front desk or in conjunction with any relevant departments i.e. Marketing, Club Operations, ensuring guests are comfortable during the presentation process, 14. Not to disclose or share guests/owners personal information to third parties, 15. Monitor and manage vacation Consultants daily in accordance with agreed minimum performance standards and exercise disciplinary action within Company guidelines as necessary, 16. Ensure Vacation Consultants adhere to all company and any regulatory compliance requirements and policies, at all times to ensure the ‘Customer Experience and the brand integrity of Anantara and the Minor Group of Companies is not compromised. Monitor that all Vacation Consultants represent the company in an ethical, moral and professional manner at all times, 17. Ensure that ‘positive reinforcement and recognition is a regular part of your daily interaction with Vacation Consultants and administration staff. Mediate, counsel and resolve in a timely manner any issues staff to ensure the ‘attitude and mood of the team is harmonious with a spirit of cooperation with all staff assisting one another for a win-win situation, 18. Guarantee a constant Referral Lead Harvesting to meet referral lead generation production targets, and help Vacation Consultant to search for incremental business in the form of self-generated revenue, 19. Promote good working relationships between your Preview Centre and all other departments within AVC and the Minor group of companies, 20. Ensure that all Vacation Consultants are fully supportive of the companies marketing programs, 21. Ensure that Preview Centre facilities, property and assets are maintained to a high standard at all times, and are secured. Additional Information **Required Skills and Attributes**: ***To perform this position successfully, an individual must be ab

Information :

• Company : Anantara Hotels, Resorts & Spa
• Position : Senior Preview Manager / Preview Manager (Timeshare
• Location : ภูเก็ต
• Country : TH