Trust & Safety Analyst (Trainer)

Your role requires the following responsibilities:

• Manage Training batches of 5 to 25 HC per Training schedule.

• Lead training projects.

• Deliver process/product/policy training in classroom/online environment.

• Develop and deliver training courses for different trainees/markets/products.

• Identify and assess training needs of the team to bridge any process/policy gaps for better performance and understanding about the policy.

• Lead all Process RCA and build training plans to deliver.

• Track and Report all Training activities of New Batches.

• Participate/lead policy briefings to ensure any changes are consistent and in line with local cultural, socio, geographical and political conditions.

• Work with business teams to achieve top performance, including group coaching, bottom performers identification and training.

Key Qualifications/Skills:

• Training Expertise:

  • Proven experience in designing, developing, and delivering effective training programs.

  • In-depth knowledge of adult learning principles and instructional design methodologies.

• Subject Matter Proficiency:

  • Mastery of the content and processes relevant to the training area.

  • Ability to convey complex information in a clear and understandable manner.

• Communication Skills:

  • Excellent verbal and written communication skills to deliver engaging training sessions.

  • Active listening skills to understand trainees questions and concerns.

• Presentation/Facilitation Skills:

  • Ability to deliver dynamic and interactive presentations that keep trainees engaged.

  • Effective use of visual aids and technology to enhance training delivery.

• Interpersonal Skills:

  • Strong interpersonal skills to establish rapport and build positive relationships with trainees.

  • Empathy and patience to address diverse learning styles and individual needs.

• Feedback and Evaluation:

  • Skill in providing constructive feedback to trainees to facilitate their growth and development.

  • Ability to assess trainees progress and adjust training strategies as needed.

• Adaptability:

  • Flexibility to adjust training methods based on trainee feedback and changing needs.

  • Ability to handle unexpected situations and modify training plans accordingly.

  • Ability to effectively manage time and work in a fast-paced, timeline-driven environment.

• Technology/Functional Proficiency:

  • Familiarity with relevant training software, e-learning platforms, and multimedia tools.

  • Proficient in MS Excel/PPT/Word and/or Google Sheets/Docs/Slides with advanced skills to create reports.

  • Data analysis skills to interpret training metrics and make data-driven improvements.

  • Working knowledge of Project Management methodologies.

• Assessment and Measurement:

  • Skill in creating assessments to evaluate trainees understanding and skill proficiency.

  • Ability to analyze training effectiveness and make improvements based on results.

Information :

• Company : Accenture
• Position : Trust & Safety Analyst (Trainer)
• Location : กรุงเทพฯ
• Country : TH