After Sales Service Engineer at Dextra Group

Job Description:

Latest job information from Dextra Group for the position of After Sales Service Engineer. If the After Sales Service Engineer vacancy in Thailand matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Dextra Group for the position of After Sales Service Engineer below matches your qualifications.

AFS Engineer main duties are as below:

Ensure Commissioning / decommissioning for all DEXTRA equipment:

• Ensure the Installation & commissioning of the equipment for all the countries / project's site.
• Coordinate with Customers the audit information needed

Ensure the availability of Documentation for all DEXTRA equipment:

• Make available ground floor all the up-to-date documentation (Machine handbooks, BEPQM & TOOLS & consumables references).
• Make accessible for all DEXTRA equipment on site for all troubleshooting notices for the most repetitive breakdowns, for all DEXTRA machines.

Ensure customer training for all DEXTRA equipment crew:

• Train & monitor (by regular audit) that all new operators / setters / QC inspectors / maintenance technicians / supervisors are covering their scope of works accordingly with the actions listed in the "Supervision Manual requirement" & ensure the Issue of training reports (and optional Training certificates).
• Train the Client's setters & operator on the preparation of test samples.
• Train the Client's steel fixers on the splice assembly at site.
• Train the Client's managers and supervisors on E-ticketing implementation.

Ensure technical support Level 3 - on site & from remote:

• Ensure a good response time to E-tickets.
• Ensure the needed technical assistance L3 for maintenance from remote, or on site if needed.
• Conduct preventive maintenance Level 3 of all DEXTRA equipment.
• Monitor the standardization of DEXTRA equipment on site & supervise the machine upgrade deployment planning.
• For each troubleshooting ensured by DEXTRA, a technical service report will be provided to the Client (symptoms/root cause analysis/action to repair/parts changed/pending issues).
• Report capability and conditions of the local testing laboratory to Dextra Management and to the Client.

Ensure Monitoring of customer efficiency:At each site's visit opportunity:

• Review that operation and quality procedures in place are followed by the Client.
• Supervise randomly the operations of bars cutting, cold forging, threading, and thread integrity testing.
• Monitor the production output and provide recommendations on how to optimize the effectiveness of the workshop.
• Verify that no coupler other than Dextra's are used on DEXTRA equipment.

Qualifications

• At least a Bachelor's degree in engineering or related field
• Experience in customer service role would be beneficial.
• Experience in quality control / inspection would be beneficial.
• Experience on abroad project would be beneficial.
• English Level: Very good command of spoken and written
• ITS skills: Proficiency in Microsoft Office
• Other technical skills:
• Willingness / ability to travel regularly (30% to 50% of the time) to Singapore, for periods of 2 to 5 consecutive days.
• Ability to work on project supervision field.
• Skilled in Electrical / Mechanical / Automation / Hydraulic

Job Info:

• Company: Dextra Group
• Position: After Sales Service Engineer
• Work Location: Thailand
• Country: TH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information After Sales Service Engineer at the office Thailand above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.