Customer Performance Analyst

**About Unilode** **Position Overview** The Customer Performance Analyst (CPA) will enable and support a meaningful Customer Performance Cadence by jointly working with the Customer Success Manager (CSM) and the Data Analysts to create a Monthly/Quarterly Performance Story Deck for carriers. In addition, the CPA will also work with Product Owners to facilitate any customer specific rollout of product deliverables. **General Responsibilities** - Own the activities surrounding the customer performance cadence, including reporting and analysis, storyline preparation, and follow-up support with the CSM. - Support the production of monthly, quarterly, and annual business reviews - with informed analysis and performance trends. - Collect data and update standard performance slides and share them with CSMs and other CPAs as required. - Work with the Business Analytics & Process Excellence (BAPE) team to develop the Customer Dashboard for their respective customers, including JP and Performance KPIs. - Discuss and initiate individual customer data analysis in cooperation with the CSM teams to enhance service quality. - Document the processes and limitations of any created reports and analysis via Confluence. - Constantly share valuable data analysis with other Customer Performance Analysts to ensure a consistent customer experience. - Facilitate any customer-specific rollouts of new products/features in cooperation with the relevant product owner/s. Additional duties as assigned. **Qualifications** - Relevant work experience in the field and or a Degree qualification (including but not limited to a qualification in Business administration, finance, analytics/statistics)would be desirable. - Demonstrable experience working with KPIs and performance management domains with close focus on customer impact. - Experience in defining KPIs and data analysis/insights. - Extensive storytelling (presentation) capability in translating complex information and analytical findings into actionable insights. - Knowledge of the following programming languages is preferred, not mandatory (R / Python / SQL / git). - Basic understanding of how Coding/Programming is executed to be able to read the logic and translate. - Established business and financial acumen. - Open minded, positive and constantly seeking for solutions. - Structured, organized, driven with high level of energy. - Robust analytical and quantitative skills, as well as attention to detail. - Excellent verbal and written communications. - Strong interpersonal and influencing skills. - Demonstrated success in a high pressure, dynamic, fast-paced environment. - Discretion and confidentiality. - Eager to learn new technologies and skillsets

Information :

• Company : Unilode Aviation Solutions
• Position : Customer Performance Analyst
• Location : กรุงเทพฯ
• Country : TH