| Position | Grab Support Professional |
| Posted | 2025 September 15 |
| Expired | 2025 October 15 |
| Company | Grab |
| Location | กรุงเทพฯ | TH |
| Job Type | Full Time |
Latest Job Information from Company Grab as position Grab Support Professional. If Job Vacancy Grab Support Professional in กรุงเทพฯ matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.
Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Grab as the position Grab Support Professional below matches your qualifications.
Job Description: Get to know our Team: Grab Support Team drives one of our core values "Outserve Our Customers" and provide support to in-country business units and a wide range of verticals. Promoting ease to our driver partners and passengers in customer support transactions focusing on quality and customer satisfactions. Get to know the Role: - Guide our drivers and passengers in using our products - Manage service enquiries and disputes arising from our drivers and passengers - Provide excellent customer service to our customer base - Maintain good relationships and community building efforts with drivers and passengers The day-to-day activities: - Monitor various company communication channels including call center, social media, web enquiries, etc. and respond appropriately in a timely manner - Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc. and report promptly to supervisor - Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc. - Perform administrative tasks involving driver's account (credit top-up, changes in driver information, etc. The must haves: - Minimum 1-2 years of customer service experience- Good communication skills and fluent in spoken and written English - An effective listener and troubleshooter - Attentive to detail and accuracy - Comfortable with 24/7 shifts - Good English or Chinese competenciesAfter reading and understanding the criteria and minimum qualification requirements explained in the job information Grab Support Professional at the office กรุงเทพฯ above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.
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