Osh Customer Service Agent English & French

Join our Operations Support Team in Bangkok, Thailand as a Customer Service Agent and be right at the heart of our exciting and extensive activity, tours and transfer business in Asia Pacific. As the friendly voice of our TUI brands - you will use every single contact as an opportunity to make our guests smile and ‘live happy. ABOUT THE JOB When guests contact us 24/7 - you will be the one to listen and respond. It all starts with you uncovering their needs and matching them with the right service solution. You could be answering questions - providing simple friendly service - troubleshooting more complex problems or assisting our traditional guests with any technical support they may need. You will be able to monitor and celebrate success with regular performance updates for how well you have ‘solved on the spot. With each guest contact you have it will soon become clear - it really is you that can make a difference and help our guests to smile. ABOUT YOU You are a true people person - confident communicating to international guests. Efficient & organized - a problem solver, multitasker and good listener who stays calm under pressure. You can quickly learn - about the job, about all the modern technology needed to do it and all about our incredible products & services. Strong verbal and written Thai, English and French language skills - extra languages are often required. Able to work flexible shift patterns including rotating daytime and occasional night shifts. Finally you will be proud to represent our ‘TUI Smile at all times. ABOUT OUR OFFER Competitive salary and benefits as standard Career progression opportunities in more than 50 countries worldwide Develop yourself as part of a friendly, richly diverse and virtual international team Exceptional approach to your learning - access to free learning platforms & language lessons TUI Musement is a leading Tours & Activities business. It combines a scalable digital platform with local service delivery, to offer excursions, activities, tickets and transfers in more than 50 countries worldwide. There are over 130,000 ‘things to do in all major holiday and city destinations, which are distributed through B2B partners, via the Musement and TUI websites and direct to TUI customers. We also offer services to cruise lines through Intercruises Shoreside & Port Services in ports worldwide. TUI Musement sold around 10 million excursions, tours and activities delivered by our international colleagues located around the world and is one of the major growth areas of TUI Group. In 2018, TUIs Tours & Activities division acquired Musement, a leading traveltech start-up. Following a two-year transition period, both became one fully integrated business - known as TUI Musement - combining the global reach, strong resources and high quality in-destination service delivery of TUI, with the digital capabilities, agile working methodology and start-up mindset of Musement. We love to see your uniqueness shine through and inspire the future of travel. If you would like to read more about what Diversity & Inclusion means to us simply visit Our DNA. TUIJobs #TUIMusement

Information :

• Company : TUI
• Position : Osh Customer Service Agent English & French
• Location : ราชเทวี
• Country : TH