Sme Digital Data Reviewer (Dzongkha Speaking) at Accenture

Job Description:

Latest job information from Accenture for the position of Sme Digital Data Reviewer (Dzongkha Speaking). If the Sme Digital Data Reviewer (Dzongkha Speaking) vacancy in กรุงเทพฯ matches your qualifications, please submit your latest application or CV directly through the updated Jobkos job portal.

Please note that applying for a job may not always be easy, as new candidates must meet certain qualifications and requirements set by the company. We hope the career opportunity at Accenture for the position of Sme Digital Data Reviewer (Dzongkha Speaking) below matches your qualifications.

Coach and mentor new hire Agents at a minimum 1:15 ratio during classroom training and nesting phase on the floor - Support Team Leader in communicating process and policy changes effectively to operations teams. Escalate issues impacting operations productivity or quality and identify process/system/tool/policy improvement opportunities - Assist Client's community and help resolve inquiries empathetically, accurately and on time - Become and remain knowledgeable about Client products and community standards - Make well balanced decisions and personally driven to be an effective advocate for our community - Strong interpersonal skills, verbal and written communication skills and most importantly empathy - Display a strong bias to doing what's right for our community in supporting Client's mission to #ShipLove - Investigate and resolve issues that are reported on Client such as requests for account support and reports of potentially abusive content - Respond to user inquiries with high quality, speed, empathy and accuracy - Use market specific knowledge, signals and insights to spot and scope scalable solutions to improve the support of our community of users - Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site - Enforce Client's Terms of Use by carefully monitoring reports of abuse on the site - Review the reported content within agreed turnaround times and standards of quality - Identify inefficiencies in workflows and suggest solutions - Recognize trends and patterns, and escalate issues outside Client policy to the global team - Co-facilitate with primary trainer during new hire on-boarding - At least 2 year prior Operations experience in a shared services, Business Process Outsourcing environment or comparable service/process mgmt. environment combined with sufficient tenure (as per Service Provider judgment) on the specific Client program to allow for program specific coaching/mentoring of new hires - Bachelor's degree in Business Administration or any related field. - Written and verbal language proficiency in English and Dzongkha language - High affinity and cultural awareness of political/social situation regarding the relevant market/region that will be supported by each Agent - which is critical to be aware of the cultural/regional differences for nuanced policy decisions to be applied in accordance with Client's abuse standard policies and training materials

Job Info:

• Company: Accenture
• Position: Sme Digital Data Reviewer (Dzongkha Speaking)
• Work Location: กรุงเทพฯ
• Country: TH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Sme Digital Data Reviewer (Dzongkha Speaking) at the office กรุงเทพฯ above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.

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