Assistant Sales Coordinator Manager at Apex Chemicals Co., Ltd.

Job Description:

Latest Job Information from Company Apex Chemicals Co., Ltd. as position Assistant Sales Coordinator Manager. If Job Vacancy Assistant Sales Coordinator Manager in ห้วยขวาง matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Apex Chemicals Co., Ltd. as the position Assistant Sales Coordinator Manager below matches your qualifications.

Responsibilities & Accountabilities:

•Oversee the daily operations of the customer service team, ensuring a high level of excellence and efficiency.

•Manage the preparation and issuance of accurate quotations, order processing, and delivery scheduling to meet customer expectations and deadlines.

•Coordinate with the logistics department to ensure timely and accurate delivery of products.

•Handle goods return and claim processes, ensuring they are executed smoothly and in accordance with company policies.

•Serve as a focal point for customer inquiries, complaints, and feedback, resolving issues with a proactive and customer-centric approach.

•Implement customer service best practices to continuously improve service quality.

•Establish and monitor high level service standards of customer handling in all touch points - phone, email, social media, website.

•Collaborate with the sales and marketing teams to align customer service with overall business strategies.

•Analyze customer service metrics to develop strategies for improvement.

•Train and mentor customer service team members, fostering a culture of growth, learning, and customer excellence.

•Keep abreast of industry best practices and emerging customer service trends to keep the company at the forefront of customer service.

Qualification

1. Bachelor's degree in Business Administration, Operation Management, or a related field. Background in Chemistry is advantageous.

2. Minimum of 3 years' experience in a customer service leadership role, preferably in the chemical, trading business or related industry.

3. Strong commercial operation processing for trading business with >1,000 Active organizational customers and >3,000 trading items per year.

4. Strong understanding of customer service software, databases, CRM tools. Advanced knowledge of Microsoft Excel is advantageous.

5. Exceptional communication and interpersonal skills, with the ability to handle stressful situations calmly and with tact.

6. Proven track record of leading a team to meet and exceed service goals.

7. Analytical skills to assess customer service processes and make recommendations for improvements.

8. A team player with a commitment to building a positive team culture.

9. Can-Do Attitude.

Job Info:

• Company: Apex Chemicals Co., Ltd.
• Position: Assistant Sales Coordinator Manager
• Work Location: ห้วยขวาง
• Country: TH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Assistant Sales Coordinator Manager at the office ห้วยขวาง above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.