Guest Experience Host (Fixed Term)

B1-B2 Floor Siam Paragon, 991 Rama 1 Road; Pathumwan Bangkok, CENTRAL THAILAND, 10330 Thailand **Guest Experience Host (Fixed Term)** We have a fantastic opportunity for a customer focused Guest Experience Host to help create the most inspirational and unique visitor experiences at SEA LIFE Bangkok. SEA LIFE, part of Merlin Entertainments, is the worlds largest aquarium brand, welcoming over 20 million explorers into our incredible underwater world every year. We focus on bringing the wonders of the sea to life through a fantastic visitor experience delivered by passionate, knowledgeable teams and great interactivity. Here at SEA LIFE Bangkok, our love of the oceans is at the heart of everything we do. Our aquarium is full of passionate, dedicated people who are committed to making sure our guests experiences are the best they can be. **JOB PURPOSE** To Carry out all front of house guest service activities which includes but not limited to; **Interpretive function**: - To be a guide in aquarium to suggest product of company i.e. fish, aquatic exhibition etc. - To take care Education group and service customer at all activity area including Back of House tour, ocean feeding, feeding shows and any added on education programs - To provide interpreting and/or translating services for visitors in the aquarium service includes field trips, assemblies, counselling sessions, club meetings, extracurricular activities, and other educational settings. - To facilitate communication through use of Thai, spoken English, cultural mediation, and knowledge about visual accessibility. F&B function: - To suggest and sell food, beverage and souvenir for product up-selling - To sell and up-sell admission ticket and any promotion package (commission provided) **General**: - Has excellent knowledge of the attraction and high level understanding of all products sell in order to answer guests questions in details - Ensure the delivery of excellent customer services at all times - Provide assistance to guests with special requirements, i.e., disable guests, those not feeling well, lost property, etc - Responsible for end of day cashing up tills under supervision of Assistant Manager - Guest Experience / Operations Manager in all respective areas such as box office, photography selling counters, retail and souvenir shop **Qualifications**: - Good command of spoken Thai and English - Able to work on shift schedule - Good personality, service-oriented mind - Good attitude and good teamwork - New graduates are welcome **Please scan PDPA** Here at Merlin Entertainments we are proud to have a diverse workforce, and were all about providing equal opportunities to the whole team. Because of this we are committed to an active all together programme which starts with our recruitment and selection process.

Information :

• Company : SEA LIFE
• Position : Guest Experience Host (Fixed Term)
• Location : ไทย
• Country : TH