Non-voice Customer Service at Krungsri Bank

Job Description:

Latest Job Information from Company Krungsri Bank as position Non-voice Customer Service. If Job Vacancy Non-voice Customer Service in ยานนาวา matches your criteria, please send your latest application/CV directly through the latest and most updated job site Jobkos.

Every job may not be easy to apply for, because as a new candidate / prospective employee must meet several qualifications and requirements according to the criteria sought by the Company. Hopefully the career information from Krungsri Bank as the position Non-voice Customer Service below matches your qualifications.

Responsibilities: 

• Provide accurate and professional responses to customer inquiries and complaints via digital channels (email, social media, web chat, etc.).

• Coordinate and follow up to resolve customer issues according to service process and policy.

• Make outbound calls for follow-ups, marketing, or to reduce incoming call volume.

• Keep updated with trends and tools in digital/social media channels.

• Input and maintain accurate customer data in the system.

• Escalate or follow up on complex issues with supervisors when necessary.

• Meet individual and team KPIs, goals, and service SLAs.

• Deliver high service standards across all digital interactions.

• Support business through service-to-sales activities where appropriate.

• Perform other tasks or assignments as required.

Qualifications:

• Bachelor's degree in any field

• At least 3 years' experience in Customer Service or Call Center in Banking/Financial/Telecommunications Area

• Understanding of at least 3 products and related operational processes, including features, promotions, and workflows.

• Strong digital skills: proficient in computer use, typing, and clear communication in a digital service environment.

• Service-minded with emotional stability, good interpersonal skills, responsibility, and a basic ability to solve problems.

Work Location: BAY Rama 3 (Head Quarter), BangkokGood remuneration package will be rewarded and also excellent future career growth opportunity is available for the right candidate.

Contact person: Khun Nataphan WongprommoonContact number: 096-384-7832

หมายเหตุ กลุ่มบริษัทกรุงศรี คอนซูมเมอร์ (บริษัทฯ) มีความจำเป็นและจะมีขั้นตอนการตรวจสอบข้อมูลส่วนบุคคลเกี่ยวกับประวัติอาชญากรรมของผู้สมัคร ก่อนที่ผู้สมัครจะได้รับการพิจารณาเข้าร่วมงาน

ผู้สมัครสามารถอ่านประกาศการคุ้มครองข้อมูลส่วนบุคคลส่วนงานทรัพยากรบุคคลของบริษัทฯ ได้ โดยการพิมพ์ลิงค์ 

https://www.krungsriconsumer.com/consumer-news/personal-data

Job Info:

• Company: Krungsri Bank
• Position: Non-voice Customer Service
• Work Location: ยานนาวา
• Country: TH

How to Submit an Application:

After reading and understanding the criteria and minimum qualification requirements explained in the job information Non-voice Customer Service at the office ยานนาวา above, immediately complete the job application files such as a job application letter, CV, photocopy of diploma, transcript, and other supplements as explained above. Submit via the Next Page link below.